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Case A-2481
Case A-2481 · One journey
Ankle injury, Lisbon
Dr. Inês Costa is coordinating your care · reply anytime
Your journey
You told us what happened
16:12 · via concierge
Video consultation completed
16:26 · Dr. Inês Costa
Likely sprain — an X-ray is recommended to rule out a fracture.
Clinic visit booked
Today · 17:30 · Clínica São Bento
Address and referral sent. Show your Assist&Go pass at reception — no payment needed.
Directions · 12 min away
Prescription & follow-up
If needed · pharmacy pickup arranged
Case closed — feel better
No claim forms. We handle it.
Messages
Hi Maya, I've booked you at Clínica São Bento for 17:30. It's a 12-minute taxi from your hotel — want me to arrange one?Dr. Inês Costa · 16:41
Yes please, that would help a lot 🙏16:42
Done — a taxi will pick you up at 17:10 at Rua Augusta 24. It's covered by your plan.16:43
Case B-1093
Case B-1093 · One journey
Delayed luggage, TAP 573
On Call International is tracking your bag · tag TP482913
Your journey
You reported a missing bag
Yesterday · 22:04 · via concierge
Airline report filed for you
22:09 · PIR LISTP48291 sent to TAP
No airport queue needed — we filed the Property Irregularity Report directly.
Essentials advance approved
22:15 · $200 to your card
Toiletries and a change of clothes are on us while you wait. No receipts needed for 24 hours.
Bag located
Today · 15:20 · Lisbon Airport, belt office
Your suitcase arrived on TAP 581. Courier delivery to your hotel is scheduled tonight between 20:00–22:00.
Track courier live
Delivered to Hotel Avenida
Confirm receipt in one tap · case closes
Updates
Good news, Maya — your bag was scanned at Lisbon Airport at 15:20. A courier will bring it to Hotel Avenida tonight between 20:00 and 22:00.On Call International · 15:22
Your $200 essentials advance was sent to your card ending 4471. It doesn’t reduce your luggage coverage.Yesterday · 22:15
Case C-0447
Case C-0447 · Resolved
Flight cancellation, TLV → LIS
Handled end-to-end · closed Mar 14
Your journey
Cancellation detected automatically
Mar 12 · 06:40 · LY027 cancelled
We spotted it before the airline email arrived and opened this case proactively.
Rebooked on the next flight
07:05 · TP1041, departing 11:35
Same-day arrival in Lisbon. Boarding pass added to your wallet.
Delay expenses covered
Mar 13 · €340 reimbursed
Lounge access, meals and the extra taxi — photographed receipts, approved in 4 hours.
Case closed
Mar 14 · How did we do?
⭐ Rate this experience
Summary
RebookingTP1041 · confirmed in 25 minDone
Expenses€340 · reimbursed to card 4471Paid
Emergency
Stay calm, Maya. Choose one — we're already alerting your assistance team.
Sharing GPS with responders · R. Augusta 24, Lisboa
Benefits
Assist&Go PassInsurMedix
Maya Rosen
POLICY · IMX-2481-7730
Valid Mar 12 – Mar 24, 2026Worldwide
$500KMedical cover
$0You pay at care
Active12 days left
Medical — all included
Video consultationsUnlimited
See a doctor 24/7 in 21 languages — no limit on how many times you call.
Clinic & house-call visits$0
Nothing to pay at the visit — we settle the bill with the clinic directly.
Hospitalization$500,000
Guaranteed admission worldwide. We pay the hospital directly, no upfront deposit.
Emergency evacuationFull cost
Air ambulance and repatriation home, coordinated by On Call International.
Prescriptions & pharmacyCovered
Digital prescriptions routed to a nearby pharmacy with pickup instructions.
Travel & baggage — all included
Lost & delayed luggage$2,000
Instant $200 essentials advance while you wait — no receipts for the first 24 h.
$200 essentials used$1,800 left
Flight delay & cancellation$1,500
We detect disruptions automatically from a 3-hour delay and cover rebooking & expenses.
Trip interruption$5,000
Get home early for a covered reason and we reimburse the unused, non-refundable costs.
No claim forms — we settle everything directly. Coverage applies worldwide for this trip.
Profile
M
Maya Rosen
maya.rosen@email.com · +351 912 000 000
InsurMedix memberSince 2023
Medical ID
Emergency Medical IDShared with responders during an emergency
Blood typeO positive
Date of birth14 Mar 1991
AllergiesPenicillin
ConditionsAsthma
MedicationsVentolin inhaler
Organ donorYes
Emergency contacts
DRDavid RosenFather · +972 50 123 4567Call
NBNoa BarakPartner · +972 54 987 6543Call
Documents & cards
Insurance cardInsurMedix · IMX-2481-7730On file
Passport•••• 8842 · Israel · exp 2029Verified
Travel policyTrip to Lisbon · Mar 12–24, 2026Active
Dr. Inês Costa is coordinating your care · reply anytime
